Resume

• Freelance Web Designer for 12 years
• Freelance Photographer for 25 years
• Dedicated to Customer Service principles
• Passion for quality, accuracy, expediency, performance
• Advanced knowledge of Information Control
• Works independently, detail oriented, self starter
• Problem solver with exceptional organizational capabilities
• Information technology includes Windows, MS Word, Excel,
• Adobe Photoshop, Jasc Paint Shop Pro, Animation Shop Pro
• Extensive experience in Office Management and related multi-task systems

PROFESSIONAL EXPERIENCE

Kensey Nash Corporation, Exton, PA 19341; QA/QC Document Control Coordinator March 2005-July 2007

• Maintained expansive databases
• Maintained and controlled QA Library
• Performed creation and distribution of ECN related training company-wide
• Maintained documentation relating to ECN's, XCN's, Corrective/Preventive Actions, Deviations, NCR's, Customer Complaints, Return Authorizations and Validations
• Developed organizational system for documenting, protecting, and archiving of manufacturing production and Quality Control related documentation

Cabela's Worlds Foremost Outfitter, Grand Island, NE 68803; Customer Service 1999-2004

• Provided consistent, professional customer care while problem solving quickly and efficiently.
• Maintained high level of integrity with respect to the goals and standards Cabela's has established.
• Performed on-site support to IT Department and Help Desk providing routine upgrades to 350-networked PC's including maintenance and software/virus signature installations.

Whole Foods Market, Chapel Hill, NC 27514; Bread Buyer 1994-1999

• Focused on overall marketability of the Kitchen Retail sub-department.
• Educated and guided team members toward improved customer service and marketing techniques.
• Managed the Prepared Foods retail case.
• Purchasing agent for the Bread Department.
• Developed new product lines, signage and customer product information sheets.

Four Paws Animal Clinic, Chapel Hill, NC 27514; Hospital Administrator 1990-1994

• Performed accounts receivable, payroll, public relations, customer service, and grief counseling.
• Assisted doctors with exams and surgeries, administered vaccines.
• Converted manual record keeping and financial management system to computer based functions.
• Built database of over 2,000 names, addresses, and medical records.
• Provided on-site computer maintenance and updates, including scanning of medical records into computer database as image files, typing and filing and all other standard office functions.

Daniel H. Bruce & Co. Inc., Chapel Hill, NC 27516; Office Manager 1980-1990

• Converted manual accounting and job management system to computer based functions.
• Daily operations included invoicing, full accounting functions, crew time management and payroll.
• Meticulously maintained client and inventory database of over 5,000 customers, 10,000 parts and materials.
• Provided all standard office functions

Education

• Central Carolina Community College, Sanford, NC; A.A. Business Management 1983